ChiChin Cheng

Designing Scalable Systems for Complex, Real-World Workflows

With over 10 years of experience in B2B SaaS and DesignOps, I lead cross-functional teams to untangle complex, real-world workflows across roles, platforms, and operational constraints. I’ve worked with global teams across time zones and cultures, and I’m experienced in navigating ambiguity in fast-moving, growth-focused environments.

With over 10 years of experience in B2B SaaS and DesignOps, I lead cross-functional teams to untangle complex, real-world workflows across roles, platforms, and operational constraints. I’ve worked with global teams across time zones and cultures, and I’m experienced in navigating ambiguity in fast-moving, growth-focused environments.

Authorized to work in the U.S. without sponsorship. Open to contract, part-time, or full-time roles. (Remote preferred.)

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Scheduled Ordering System for Restaurants

Improved restaurant workflows and customer ordering, driving 53% restaurant adoption

B2B/B2C SaaS

Complex Systems

Cross-Functional Workflow

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Crypto Rewards DApp

Designed a rewards DApp driving 3,595% DAU growth globally.

B2C Web3

0->1 MVP

Growth Design

Agile Design

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Scaling Design Operations

Led a 9-designer team, enabling cross-functional delivery and 66% YoY company revenue growth

Design Ops

Cross-Team Work

Mentorship

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Curiosity & Strategy

Designing real-world impact across UX, systems, and teams.

Let's Talk

More Projects

Curiosity & Strategy

Designing real-world impact across UX, systems, and teams.

Let's Talk

More Projects

Curiosity & Strategy

Designing real-world impact across UX, systems, and teams.

Let's Talk

More Projects